The Wall Street Journal: Frustrated Delta CEO: ‘We’ve let our customers down’

Delta Air Lines Inc. said it was nearing recovery Wednesday from three days of travel chaos after an unprecedented computer failure earlier this week forced it to cancel nearly 2,100 flights world-wide and damaged its solid operational reputation.

For Ed Bastian, who took over as Delta’s DAL, -1.27% chief executive officer in May after 18 years at the Atlanta-based airline, the experience has been difficult and frustrating.

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“In the short term, this was a nick on us,” he said in an interview Wednesday. “This has been tough on our people and tough on our customers.

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