Trump isn’t the only one making it difficult to cancel a recurring payment

Some donors to Donald Trump’s presidential campaign recently discovered that it’s difficult to cancel recurring monthly donations on the campaign’s website.

A CNN reporter tweeted an email he received detailing one donor’s frustrations about trying to cancel the payments in early August.

INBOX: Help, I set up a recurring contribution to Trump’s campaign & want to cancel it: (cc: @realDonaldTrump) pic.twitter.com/TFOHhdZDlJ

— Jeremy Diamond (@JDiamond1) August 4, 2016

Subsequently, the news website Mic did an investigation comparing the process of canceling donations to Trump and Hillary Clinton’s campaigns. When donors signed up to make monthly donations to Clinton’s campaign, the confirmation email they received included a separate email address they could use to ask questions about their donation; Trump’s confirmation email did not include such an address.

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