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The Tell: $10,000 for being bumped and 9 other big changes United Airlines is making

United Airlines is making an effort to show it’s changing its ways after sparking outrage for having a passenger dragged off a plane earlier this month.

The carrier announced what it called “10 substantial changes to how it flies, serves and respects its customers,” saying the shifts come after a scrutiny of its policies “in the wake of a forced removal of a customer aboard United Express Flight 3411 on April 9.”

“Today, we are taking concrete, meaningful action to make things right and ensure nothing like this ever happens again,” said United UAL, +0.51% CEO Oscar Munoz in a news release issued at 1 a.m.

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