Caroline Baum: Service industries could use a disrupter like Amazon

Imagine if Amazon.com were to get into the services business and could do for service-providers what it did for booksellers.

That was my first thought when I heard that Amazon AMZN, +0.97% plans to buy high-end grocer Whole Foods WFM, +1.12% last week. If Amazon can change the way we shop, maybe the retailer can change the way we live.

Whether it’s the interminable phone menus required to reach customer or technical support, the electrician who doesn’t stand behind his work or return calls, or the repeated assurances from a contractor that he will definitely, most assuredly, show up the next day/week/month, the services industry is in dire need of an overhaul.

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