FA Center: How advisers can fight the ‘crisis of trust’ in financial services

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In 2017, there is a “crisis of trust.”

So says the 2017 Edelman Trust Barometer, an annual global survey. Not since the study began tracking trust among the global population has it found such a broad decline in trust in all four key institutions — business, government, nongovernmental organizations and media.

The 2016 survey noted that financial services are the least trusted industry of any they surveyed.

With the fall of trust, the majority of respondents now don’t believe that the system is working for them. In this climate, people’s societal and economic concerns turn into fears, spurring the rise of populist actions which have played out across the globe.

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