Outside the Box: Robots can’t replace this crucial business skill

Will robots one day replace salespeople?

To the mainstream blogosphere, it’s a distinct possibility. “95% of Salespeople Will be Replaced by Artificial Intelligence Within 20 years,” according to one headline on LinkedIn. “Artificial Intelligence is a Threat to Salespeople,” says Forbes. Meanwhile, a blogger on Inc. asks, “Are Salespeople Becoming Obsolete?”

There’s no question that AI and machine learning will transform the business-to business (B2B) sales landscape. But corporate leaders looking to slash sales jobs must not get ahead of themselves. Humans are, and will remain, critical to the sales process.

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