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Key Words: Twitter creates filter bubbles, and ‘we need to fix it,’ says Jack Dorsey

Social-media companies are failing their users by creating echo chambers that encourage polarization, Twitter co-founder and Chief Executive Jack Dorsey said Monday.

“I think Twitter does contribute to filter bubbles and I think that’s wrong of us, we need to fix it.”

Jack Dorsey

Speaking at an event in San Francisco celebrating Wired’s 25th anniversary, Dorsey said users generally follow those they agree with — and miss opposing points of view.

Amazon.com Inc. AMZN, +1.48% CEO Jeff Bezos, appearing at the same Wired event, agreed.

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