People are waiting on hold for more than 3 hours trying to get their taxes filed

Despite all the technological advances we’ve seen in recent years, it still may take an old-fashioned phone call to ask for help when filing taxes — and it’s easier said than done.

The Internal Revenue service has been backed up in recent weeks with requests for help this filing season, but they aren’t the only ones. Some Twitter TWTR, -1.08% users have said they’re stuck on the phone for hours waiting for answers from online tax filing services like TurboTax INTU, -1.88% and H&R Block HRB, -0.52%

Twitter user Stan Sarkisov said he was on call with H&R Block for more than one hour and another user posted a hold time of one hour and 11 minutes.

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