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How ‘service with a smile’ could be driving workers to drink

Feigning cheerfulness at work could drive some employees to drink after they clock out, a new study suggests.

The researchers studied workers who come in daily contact with outsiders, including customer-service representatives, restaurant servers, teachers and nurses. They found that employees who tended to engage in “surface acting” — that is, amplifying, hiding or faking emotions for a work role — were more likely to be heavy drinkers.

“People who reported frequently faking positive emotions and suppressing negative ones were also more likely to report engaging in heavy drinking,” lead study author Alicia Grandey, a psychology professor at Penn State University, told MarketWatch.

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