85% of Americans say they’ve been stung by these hidden fees

Hidden fees are a common frustration — and now we know just how common.

Altogether, 85% of Americans have faced an unexpected or hidden fee for a service they used over the past two years, according to a new survey of more than 2,000 adults from Consumer Reports. A staggering 96% of consumers said these fees were annoying.

The worst perpetrator, based on this survey, was the telecommunication industry, including cell-phone, internet and cable television service providers. Over two-thirds of the survey respondents said they were charged a hidden fee by one of these companies in the past two years.

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